What Is a Credit Note?
A credit note is a record showing that a supplier owes you money. Nory creates one automatically when it finds a mismatch between what was invoiced and what was actually delivered.
There are two types of credit notes:
Quantity credit notes – created when the quantity delivered doesn't match the quantity invoiced.
Price credit notes – created when the price charged doesn't match the expected price.
If a single item has both a quantity and a price discrepancy, Nory creates two separate credit notes for that item: one for quantity and one for price.
How Nory Creates Credit Notes
Nory checks for discrepancies at two points:
At the point of delivery – when you record what's actually delivered against the invoice.
When reviewing invoices later – if you spot a discrepancy after delivery, Nory still creates a credit note for it.
You don't need to create credit notes manually. Nory generates them automatically whenever it detects a mismatch.
Viewing Your Credit Notes
All credit notes are listed in the Credit Notes section of Nory. You can filter this list by:
Location – to see credit notes for one site only
Supplier – to see credit notes from a specific supplier
Type – to see quantity-only or price-only credit notes
Take a look now - just click the button below to view your credit notes list:
Actioning credit notes
"Actioning" a credit note means marking it as received once the supplier has confirmed or issued the credit. You can do this in two places: the Credit Notes list, or the original invoice.
Option 1: From the Credit Notes List
Go to the Credit Notes section.
Select the checkboxes next to the credit notes you want to mark as received. You can select more than one at a time.
Click Receive.
Once received, each credit note shows a check mark to confirm it's been processed.
Option 2: From the Invoice
Open the invoice linked to the credit note.
Select the checkboxes next to the credit notes you've received.
Click Receive.
Undoing a Received Credit Note
If you marked a credit note as received by mistake, you can reverse this:
Go to the Credit Notes list or the relevant invoice.
Select the credit note you want to undo.
Click Undo Receive.
The credit note will return to "not received" status.
Credit Notes and Price Changes
How Nory handles a price credit note depends on your supplier settings:
Auto-accepted price changes – if you've set a supplier's price changes to be accepted automatically, Nory does not create a price credit note for that supplier.
Reviewed price changes – if you review a supplier's price changes manually, accepting a price change immediately removes the associated credit note. You don't need to take any further action on it.
Credit Notes and Editing Invoices
You cannot edit an invoice while one of its credit notes is marked as received. To edit the invoice:
Go to the received credit note and click Undo Receive.
Edit the invoice as needed.
Mark the credit note as received again.
Your changes will now be saved, and the credit note will be linked to the updated invoice.
Summary
Nory automatically creates credit notes for quantity and price discrepancies.
View and filter all credit notes in the Credit Notes list.
Mark credit notes as received from either the Credit Notes list or the invoice.
Undo a received credit note at any time if needed.
To edit an invoice with a received credit note, undo the receive first.
That’s it, you’re now ready to reconcile your credit notes! Go ahead and try it now: