Who this is for: managers adding or inviting employees in Nory.
What the message means
Each email address can only be linked to one Nory account. If Nory says an email is already in use, that address already has an account. This is usually because the employee works, or used to work, for another business that also uses Nory.
For privacy reasons, you can't see which account an email belongs to.
Quickest fix: use a different email address
Add the employee with another email address, such as a personal one, or ask them to create a new one. This works straight away and you don't need to contact Support.
If they still work for the other business, or haven't been offboarded there yet
Their account with the other business is still active, so the email can't be used for a new account. You have two options:
Use a different email address for your business. If they work for both businesses, this is the only option, and they'll have a separate Nory login for each employer.
Ask the employee to request that their previous employer offboards them in Nory. Once they've been offboarded, the email is freed up and you can add them with it.
If they left the other business a long time ago
Sometimes an old account still holds the email even though the employee was offboarded a while ago. In this case, contact Support and we'll free up the email for you. Please send us:
the employee's full name
the email address showing as already in use
the location you're adding them to
the name of their previous employer, if you know it
Invite email didn't arrive?
Ask the employee to check their spam or junk folder. If it still isn't there, contact Support with their name and email address and we'll resend the invite.