Why do sales in my POS not match sales in Nory?
There are two different situations, and they need different fixes. Find yours in the table first.
Situation | What it looks like | What to do |
Small difference | Nory and your POS are close but not identical, often by the value of a few orders, gift cards or service charge | This is usually a difference in how the two systems count sales. See Why small differences happen below. |
Missing or clearly wrong sales | A day or a location shows no sales in Nory, sales have stopped updating, or the gap is far bigger than the reasons below can explain | This is not a timing difference. See If sales are missing or clearly wrong below and contact Support. |
If sales are missing or clearly wrong
Missing sales usually mean Nory is not receiving data from your POS for that location. This needs Nory's team to investigate. You can't reconnect or re-sync a POS integration yourself in Nory.
Check Sales Insights for the date. Sales Insights is the most up-to-date view of sales in Nory, and other reports can lag behind it.
Check your POS for orders left open on that day. Sales from an open order don't appear in Nory until the order is closed.
If sales are still missing, contact Support from the chat in Nory.
To help us investigate quickly, include:
The location or locations affected.
The date or dates where sales are missing or wrong.
The sales figure your POS shows for those dates, and the figure Nory shows.
A screenshot of the POS report you are comparing against.
Anything that changed recently on your POS, such as a new device, a password change or a new POS account.
Missing sales affect more than Sales Insights. Sales forecasts, Cost of Labour percentage (COL%) and stock usage calculated from your recipes all use your sales data, so they will be wrong for the affected dates until the sales are restored.
A new location shows no sales at all
If a location has never shown sales in Nory, it may not be connected to your POS yet. Contact Support with the location name and your POS provider.
Why small differences happen
Small differences between your POS and Nory are common and don't usually mean either system is wrong. Your POS focuses on accounting, meaning when payment is taken. Nory focuses on operations, meaning when food is prepared and costs occur. These are the most common reasons.
1. Nory's business day runs from 4am to 4am
Nory business days run from 4:00am to 4:00am in your local time, not midnight to midnight. This keeps late-night trade in the same operational day. If your POS uses a different cut-off, such as midnight or 5:00am, daily totals will not match exactly.
2. Nory uses the time the order was created
Nory records a sale at the time the order was created. Your POS may record it at the time it was paid or closed. Order creation time reflects when staff were working and ingredients were used, which keeps labour and stock reporting accurate.
This also affects pre-orders. Nory counts a pre-order on the day it was placed, while some POS systems count it on the day it is delivered or collected.
3. Gift cards and deposits are counted when they are spent
Nory counts gift cards and deposits as revenue when they are redeemed, not when the money is first paid. For example, when a customer buys a £50 gift card, no food has been sold yet, so Nory counts the £50 only when the gift card is used. This keeps Gross Profit (GP) accurate by matching revenue with the Cost of Goods Sold (COGS) at the time of service.
4. Orders left open or carried over
If an order is left open, its sales don't appear in Nory until it is closed. Once it is closed, the sales are applied to the business day the order was opened, and the items are counted as sold on that day.
Some POS systems close open orders automatically at the end of the day or carry them into the next day. This means a sale can appear on one day in Nory and on the next day in your POS. To keep both systems aligned, close all outstanding orders at the end of each day.
5. Service charge, tips and VAT
Nory shows net sales. Net sales is calculated from three figures:
Gross sales
minus value added tax (VAT)
minus service charge
If the POS figure you are comparing includes VAT or service charge, it will be higher than Nory. If service charge appears to be included in Nory's figure, this is usually caused by how service charge is set up in your POS, so contact Support.
6. Reports update at different speeds
Sales Insights shows the latest sales Nory has received from your POS. Depending on your POS, this is between about 15 minutes and a day behind.
Inventory and financial reports, such as the reconciliation report, are calculated separately and only include new sales once the report is refreshed. If figures don't line up between reports, refresh the report or check Sales Insights.
Still not adding up?
If you've checked all six reasons in Why small differences happen and the difference still isn't explained, contact Support with the same details listed under If sales are missing or clearly wrong.
📖 Learn more about where Nory's sales figures and forecasts come from
📖 Learn more about Connecting your sales data to Nory
Small differences between sales figures in your Point of Sale (POS) system and Nory are common. This does not usually mean that one system is incorrect.
Sales Insights is the most up-to-date view, usually within 15 minutes. Inventory and financial reports may lag slightly due to processing. Refreshing the report or checking Sales Insights should help align figures.