How it works?
On the Orders page in Nory, you'll notice that an order can have various statuses. These statuses help you track the progress of your scanned invoices and ensure accuracy.
You will now receive push notifications to keep you updated on the status of your scans. You'll be notified when an invoice has been:
Successfully scanned ✅
Sent for review 🔍
Or has failed 🚫
The sections below explain what each status means and how to navigate them effectively.
Scan Processing
This status appears immediately after you scan your invoice.
During this stage, Nory's AI is working in the background to extract information from your invoice and process it into the system.
While a scan is processing, no further actions can be taken.
💡 Tip: Install the Nory IM app on your phone to receive a push notification once processing is complete, so you don't need to check back manually.
What to do if an invoice stays in Processing for more than a few hours
Under normal conditions, invoice scanning completes within minutes. If an invoice remains in Processing status for several hours with no update, the scan may be stuck. In this case:
Enter Manually: Open the stuck order and click Enter Manually to input the invoice details yourself. This bypasses the scan queue and lets you approve the invoice without waiting.
Log out and back in: Occasionally a session refresh clears a stuck scan state. Log out of Nory, log back in, then check whether the invoice has moved to a different status.
Contact support: If neither step resolves it, reach out to Nory support with the order/invoice number and the date it was scanned. The team can investigate and manually clear the stuck scan.
💡 Note: An invoice stuck in Processing cannot be edited or approved until it exits the processing state. Using Enter Manually is the fastest workaround to unblock your workflow.
Scan Processed
This status means the AI successfully processed your invoice.
At this point, you can review the invoice, confirm the details are accurate, and accept the order.
Scan in Review
If the AI couldn't accurately read the information, the scan moves to this status for further review.
Our team aims to complete this review within six hours, including weekends.
💡 In a hurry? You can manually enter the invoice information by clicking on the order and selecting "Enter Manually."
Scan Failed
This status means the scan could not be completed due to an error.
If this happens, you may need to re-scan the invoice or manually enter the information.
Need Help Reviewing an Invoice?
If you run into issues while reviewing an invoice, click the "Send for Review" button. Our team will help you resolve the problem and make sure your invoice is processed correctly.
Understanding these statuses and how to manage them will help you streamline your order process and maintain more accurate stock management.
If you have additional questions, feel free to reach out. We're here to help.
📖 Run into any errors? Learn about Error Handling in AI Invoice Scanning.