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Understanding Error Handling in AI Invoice Scanning
Understanding Error Handling in AI Invoice Scanning

This guide explains how our system manages errors during the invoice scanning process, so you always know what to expect and how to handle potential issues smoothly.

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Written by Andrea
Updated over a month ago

This guide explains how our system manages errors during the invoice scanning process, so you always know what to expect and how to handle potential issues smoothly.

Error Handling Scenarios

AI Service is Down

How It Works: On rare occasions our AI service may go offline. In these cases:

  • The system will attempt to process your invoice automatically.

  • Your invoice is queued and will be automatically processed once the service is back online—unless you decide to manually enter the information.

What You Can Do:

  • Choose to wait for the system to retry or manually handle the invoice if urgent.

Failed Scan by AI

How It Works: Occasionally, the AI might process a scan and not complete it successfully due to technical issues (e.g., an unsupported image format).

  • If this happens, you’ll be notified that the scan failed, along with a brief explanation if available (e.g., “Unsupported File Format”).

  • The system gives you the option to resubmit the same image or upload a new one.

What You Can Do:

  • Review the error message to understand what went wrong. If it’s related to an image format, try converting your file to a supported format.

  • Retry the scan or manually input the invoice details to proceed without delays.

Tips for a Smooth Scanning Experience

💡 Always use clear, high-quality images of invoices.

💡 Ensure your files are in supported formats, such as PDF or JPEG.

💡 If the scan fails and you need help, you can always contact our support team with the error message for more guidance.

Frequently Asked Questions

What happens if I do nothing when the AI is down?

If you don’t take any manual actions, your scan will remain in a queue. Once the AI is back online, it will automatically process your queued invoices.

How will I know if a scan fails?

You’ll receive a notification directly in the product interface with a description of the issue and options for the next steps.

We’re here to ensure that scanning your invoices is as seamless as possible, even when technical issues arise. If you have any further questions, please reach out to our support team.

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