When you use Nory's invoice scanning feature, you'll notice that some invoices scan better than others. This usually comes down to the quality of the photo taken with your camera phone.
Taking an invoice photo that scans well isn't difficult, and you don't need the latest camera phone to get good results.
Guidelines for Effective Scanning
Follow these tips to help your invoice scan correctly the first time:
Position the entire invoice or delivery note within the photo frame.
Take a separate photo for each page of the document.
Do not write over the line items before you take the photo.
Take the photo in good lighting. Some shadows or wrinkles are still fine.
Make sure the photo isn't blurry.
Example: [Insert example image of a well-scanned invoice photo] – this photo works well because the whole document is visible, the lighting is even, and the text is sharp and in focus.
Once you've selected the correct supplier and taken a good photo of the invoice, you might still see line items that weren't matched to items already saved in Nory. If these are brand new items, such as replacements or additions, you can add them manually. For more details, see the Invoice Scanning in Nory article in our Help Centre.
Photos That Won't Scan At All
If you use an Apple iPhone, turn off the "Live Photos" feature before taking photos of invoices and delivery notes for scanning and later upload.
Uploading a Live Photo to Nory will result in an error, and the document won't be scanned.
To learn how to turn off Live Photos on an iPhone or iPad. Visit the article below.
This article from Apple Support describes how to turn off Live Photos on iPhone or iPad: https://support.apple.com/en-us/HT207310
Photos That Won't Scan Well
If your scan results aren't great, try taking the photo again. Here are common issues that stop a photo from scanning well, along with how to fix them:
1. Too faint: The text is too light to read clearly. Retake the photo in brighter, more even lighting.
2. Blurry: The image isn't sharp. Hold the camera steady and make sure the invoice is in focus before taking the photo.
3. Multiple pages in one photo: More than one page appears in a single frame. Take a separate photo for each page instead.
4. Taken at an angle: The document is photographed from the side rather than straight on. Hold the camera directly above the invoice so the text isn't distorted.
5. Too dark: The photo was taken in poor lighting, making the text hard to read. Retake it in a well-lit area.
6. Too bright: Glare or overexposure is washing out the text. Avoid direct light sources reflecting off the page, and retake the photo.