Nory brings reviews from your connected platforms into one dashboard so you can monitor performance and respond quickly.
Here’s how it works by platform:
We pull in star ratings and written comments.
Google reviews are auto-responded to by Nory’s AI agent, using the review text to generate a relevant reply.
Deliveroo
Only star ratings are pulled in.
Autoreplies and manual responses are not available. Deliveroo ratings can be used to track trend analysis.
Just Eat & Trip Advisor
Nory pulls in star ratings and written comments.
This allows you to track sentiment and themes based on real customer feedback inside Nory.
To help summarise your customer reviews and draw actionable insights,
Click on Ask Nory and share the improvement ideas with the in-store teams!
