Checking and Receiving Orders
When a delivery arrives, you’ll want to make sure it matches what you ordered. To do this, head to the Orders section in your system. From there, pick the order you want to look at. Clicking into it will show you all the details, so you can check the items off against what’s been delivered.
Checking Your Invoice and Line Items
Once you’ve opened an order, you’ll see the invoice details on top and the product list below.
Confirm the basics first
Double-check the invoice number and the total amount.
This is important for your accounts team, so the numbers line up correctly later.
Match what was invoiced with what you actually received
Look down the line items.
Compare the invoiced quantity with the received quantity.
If something is missing, extra, or swapped, update it here.
Dealing With Unmatched Items
Even if a item is scanned or inputed correctly from an invoice, it may not exist in your inventory. When that happens, the item will show as unmatched.
Why it matters: If an item stays unmatched, your stock levels won’t update properly. For example, if you received fries but the system doesn’t link them to your existing fries item, your stock report will still say you’re running low- even though you’ve just had a delivery.
What to do: Always match the scanned item to the correct product already in your inventory. That way, your stock and usage will stay accurate.
Handle differences in products
Sometimes the supplier sends the same product, but in a new pack size or under a new code.
Other times, you might be ordering from a secondary supplier you don’t usually use.
What to do:
If that happens, click on "Create a replacement" and adjust the details so your stock and costs stay accurate.
Nory will review your inventory and suggest a match based on the item’s name. This can take a few seconds, so don’t worry if it doesn’t appear instantly.
After you’ve added or replaced an item, Nory will guide you through the rest of the setup with simple on-screen steps.
You’ll be asked to confirm details like supplier, pack size, price, and quantity..
Once you’ve gone through all the steps, your order will be correctly logged and your stock updated.